CARNGO Car Rental

Ofte stillede spørgsmål - Carngo.com

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Ofte stillede spørgsmål

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The procedure for obtaining a car is practical and will not take much time. First you need to contact the operator of our company and choose a car model. After agreement with the operator, you will need to get a car and discuss the details of the lease with the manager. Your car rental agent may ask you to show several documents to make sure you are qualified and able to get a car.

What documents do you need to have with you?

  • Bank payment card. There should be enough balance to pay for equipment and additional equipment when using the car, as well as insurance, which will apply to all passengers. This bank account must belong to the main driver who is registered with a CARNGO agent. Before meeting with the manager, check the data and password from your card.
  • The main driver must also have a driver’s license of international class for legal movement within the country. Do not forget that the experience of this driver must be at least one year of continuous driving on vehicles of category B. This rule is designed for the safety of passengers and the driver, so you should restrain it.
  • Electronic code of a successful car rental. You can receive it on your email address or on your mobile phone.
  • Personal document. You can take with you your country's passport or international travel passport. Also, some countries of the world provide for the availability of additional documents if you plan to cross the border while traveling. You can get the details of these rules from your rental manager.

A credit card is a useful and very convenient element for tourists during any travel. It should be clarified that in 90% of cases it will be necessary for you, because every car rental company wants to know information about a person who trusts such property. A credit card is proof of the legality of your movements and simplifies the procedure for obtaining a car. In addition, you will need it, even if you do not plan to get a car for rent. But there are situations when banks cannot provide you with a card, you have forgotten it at home or it has expired. In this case, you can discuss the possibility of using a different type of card with your rental manager. Please contact our customer service and find out the information about the cash payment for rent to avoid traveling only by public transport.

Most car rental companies offer their services and cars of different classes to drivers from 25 to 65 years old. This is due to the safety regulations and the experience of drivers in different driving situations. But there are also additional features and rules for young drivers:

  • 21 to 25 years old: additional payment on average $ 15-20 per rental day;
  • Over 65: detailed information must be requested from each company.

Additional payment is aimed at enhanced car insurance, driver and all passengers. Rental companies are always ready to provide you with the chosen car model, but for this they need to ensure your responsibility.

The money that you leave as a pledge to the company can be used to pay for petrol, repair, wash and pay fines if you violate the rules of the road. Subject to the agreement on the use of rental cars, part of the deposit will be directed only to pay for fuel. You can get full advice on the use of money with the manager of the company or in the rules of each company. Be safe and careful to save money and get a quality ride.

Any type of bank card in any country is suitable for rental services. Keep in mind that this payment card must be issued to the main driver who will receive and return the car. This is necessary for the rules for the use of rental transport and insurance contract. There are several payment options for CARNGO services:

  • Payment after using the car (this requires an initial deposit);
  • Payment while using the car;
  • Payment on the transport parking.

In the interface of our site there is a function of a guaranteed car. This means that when you rent such a model of a car, you get the same color and a complete set, which is indicated in the assortment of cars on the CARNGO website. Nevertheless, we recommend that you coordinate the details of the order with your personal manager. He will also warn you if any changes are made to the rental conditions.

If you don’t see a tick near the car model on the site, then the selected auto supplier is obliged to give you only the equipment you selected on the site.

CARNGO company provides rental services with maximum convenience for each client, so there are no additional cash fees there. You can get additional equipment (for example, a baby seat) at your rental point. If you are in a country for the first time, we recommend that you book a GPS navigator. In case of additional payments, your agent is obliged to notify you about this.

You can choose from several options for paying for fuel costs. Check with the manager of the selected company about the possibility to choose the best payment option to save money during your trip. You can:

Pay for fuel at the beginning of the rental and return the car with an empty tank. In this case, you will need to notify the booking manager or fill the car with him at one of the filling stations;

Get a car with a full tank of fuel and return with a full tank. This is a practical solution if you get a car not at the airport, hotel or office, but in a remote village where there are few gas stations or the fuel will be too expensive. So you can fill a full tank of fuel at city economical prices and return the car to your company;

Deposit and partial payment of fuel. This is also a common fuel payment option. Just leave a cash deposit in your company and pay exactly as much fuel as you use during your trip.

Insurance is created for the driver and all passengers during a car rental agreement. If you are an experienced driver, you do not need to buy additional insurance, because it can be expensive. Typically, insurance costs 10% of the additional rental funds, so you can not spend the extra finances.

You can also purchase additional insurance that will cover 100% of the amount not registered by the car rental company. This means that in the event of any accident, in any case you will not pay money. It will cost 1.4-1.6 times more expensive than standard insurance. To do this, your bank card must have extra money.

In case your rental car becomes damaged, you will need to pay the deductible amount. This cost is negotiated with your rental agent and depends on the class of car and the nature of the accident. Different companies have different terms and conditions for franchise payment:

Rent a car was damaged - insured against collision damage (CDW)

Car was stolen - insured against theft (TW)

The third party has been damaged or injured - protected by protection

Third Party Liability (TP)

To reduce the amount of Excess not returned to you in the event of an accident, you can:

  • Buy a reduction in excess damage at the car rental counter;
  • Buy excess insurance on our website when booking;
  • Buy traveler insurance in any insurance company that covers excess pay.

There are other main types of waivers / insurance that cause overpayment:

  • Collision Avoidance (CDW);
  • reduction of excess damage;
  • Waiver of theft (TW);
  • Protection of liability to third parties (TP).

To reduce the extra payment for any damage to the car, you can order insurance on our website and save up to 50% on full car rental insurance, or you can order it from a car rental agent upon arrival at the car rental counter.

If you order insurance on our website, the main advantage will be savings on full car rental insurance, but you still need your credit card to keep the deductible amount, because in case of damage, the excess amount will be deducted from your card and our insurance company will refund you this amount.

If you buy Full Car Rental Insurance from a car rental agent upon arrival, you will pay twice as much time, but you will not need to keep any amount on your credit card. So personally, you choose which option is best for you.

It is a insurance against collisions, breakdowns and hijackings of rental cars. In various companies, this may be included in the rental price or purchased additionally from agents.

Collision Damage Waiver (CDW) removes responsibility from the driver for the accident and physical damage to the vehicle. Be careful: damage to tires, glass, door handles and other similar items are often not covered by the sum of CDW.

Anti-theft protection removes liability from the driver in case of theft of the car. The amount should cover the cost of the car and the services of the company and it is often present in the car rental agreement.

The minimum rental period is 24 hours. When returning this earlier part of the cost is not refundable. If you are late, you must pay compensation or additional rental time.

A deposit is a prerequisite for renting in all companies and will protect you from additional financial costs. In case of successful use, the deposit will be fully refunded to your bank card.

First you need to report all incidents to your booking agent. Representatives of the company should provide car repair and clarification of the accident. If any of the passengers or the driver is injured, the police will make a protocol for the insurance company to pay for your damage.

To do this, simply use the number of your voucher that you received by email and use the cancellation feature. If you cancel your order earlier than 24 hours before the start of the lease, the amount of the rent and the security deposit will be fully refunded to your account.

In the contract with car rental companies there are several points, according to which the funds from your card can be debited while using the car. Your money may be written off if you used:

  • charge of refueling;
  • parking ticket or fine;
  • supplements used with the vehicle;
  • or damage to the car found by the company after you returned the car.

Our service specialists are always ready to answer all your questions about payment.

The amount of the deposit for car rental services will be returned to the balance of your card automatically within seven days. You can find out about the status of your deposit with a booking agent. If money was used from this amount, the agent will inform you about it.

Driving license must be presented at the time of receiving the car. Driving experience of at least one year. A car will not be provided to you if your license has expired or is temporary. When renting a car abroad in some countries you will need an international driver's license (often referred to as an international driver's license).

Additional services depend on a car rental agent, and even if they are booked online, they are not guaranteed. The following additions can be booked online:

  • Additional driver;
  • Сhild seat;
  • GPS - satellite navigation system;
  • Ski rack;
  • Snow chain;
  • Snow Tires;
  • Wi-Fi access;
  • Roof rack/trunk.

Hvorfor leje en bil med CARNGO

  • Hurtig og nem prissammenligning for biludlejning
  • Bedste biludlejningspriser
  • Ingen skjulte gebyrer med betalingskort, kreditkort og kontanter
  • Gratis afbestilling eller ændring
  • Kundeservice 24/7
  • Billig fuld forsikring til udlejningsbil
  • Assistance ved sammenbrud
  • Billig biludlejning nær mig i app

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